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Gateways for Early Educators
relationship. In-person and telephone coaching was related to the key foundational elements whereas email-based coaching was not. The percentage of coaching contacts that were conducted through site visits, office visits, telephone, group coaching sessions, and email are presented in Table 8a (for Quality Improvement Plan (QIP) development), Table 8b (for QIP follow-up sessions), Table 9a (for Career Plan development), and Table 9b (for Career Plan follow-up sessions). Quality improvement and career goal development plans reported on are the plans that were developed between coaches and participants during the 2015-2016 program year.
2016
Table 8a. Percent of Coaching in Each Modality Per Resource and Referral Agency- Quality Improvement Plan Development
CCRC
Connections
Crystal
Stairs
MAOF
Options
Pathways
PUSD
Los Angeles
County
Site Visits
Telephone
Email
Not Reported
78.4% 88.9% 94.1%
10.8% 11.1% 0.0%
0.0% 0.0% 0.0%
1.4% 0.0% 0.0%
75.0% 65.6%
0.0% 3.1%
0.0% 0.0%
6.3% 3.1%
69.2% 71.4%
15.4% 0.0%
0.0% 0.0%
0.0% 0.0%
82.6%
4.7%
0.0%
1.2%
Office Visits 9.5% 0.0%
2.0% 6.3% 21.9% 7.7% 28.6%
7.9%
Group
Coaching 0.0% 0.0%
2.9% 12.5% 0.0% 7.7% 0.0%
2.4%
Other 0.0% 0.0%
1.0% 0.0% 6.3% 0.0% 0.0%
1.2%
The most frequently employed coaching modality across coaching areas was by visiting the participants’ programs (site visits) across all coaching types (QIP development and follow-up and career plan development and follow-up). However, this was more likely when working on quality improvement goals (see Tables 7a and 7b) compared to goals focused on career development (see Tables 8a and 8b). This varied by R&R agency. Across Los Angeles County, the frequency of coaching through email has been greatly limited with some R&R agencies refraining from coaching via email when developing quality improvement plans or career goal development plans. This is a positive result of continuous quality improvement of the program through collaboration and the use of data. At the Supervisor/Manager, and Executive level, through the last couple of years, there has been considerable discussion about coaching versus technical assistance in the program and evaluating whether “coaching” via email could be an appropriate and effective coaching modality. As a result there has been a shift in coaching modality such that the use of e-mail as a coaching modality has been minimized with a focus on more in-person contacts with visits to the participants’ programs when possible. For the County, there has been a 13.5% increase in the percent of quality improvement plans developed at the participants’ programs (82.6% this year, compared to 69.1% last year). One agency (PUSD) showed a great shift in this philosophy with a 34.4% increase of quality improvement plans developed at site visits (71.4% this year compared to 37.0% last year) and a 34.4% decrease in the percent of plans developed in office visits to the R&R agency (28.6% this year, compared to last year’s 63.0%). No quality improvement plans were developed via e-mail.
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