Page 21 - PROGRAM IMPACT AND SATIFACTION AS SEEN THROUGH THE EYES OF HEAD START PARENTS

SERVICES AND RESOURCES
To ensure it is providing parents with the necessary resources to strengthen their families, CCRC asked parents if they had difficulty receiving or contacting a service or resource they had requested from a Head Start Family Advocate, what the service or resource was, and the reason why they had difficulty accessing the service.
Access to Services or Resources
Of the 896 parents who completed the survey, 644 (82.8%) reported that they had not received a referral to services or resources from Head Start staff. A total of 134 (17.2%) indicated that they had received a referral. Of these 134 parents, 28 (20.9%) indicated that they had difficulty in receiving or contacting the service or resource referred to them through Head Start. Of the 28 parents who had difficulty with the referral they received, 25 (89.3%) provided a reason why it was difficult.
Participants marked all the applicable reasons that described their difficulty in receiving or contacting a service or resource that was referred to them by Head Start staff. Ten parents selected the response: there were no available spaces or a long wait list, making it the most frequently selected response. Five parents indicated that they had difficulty for other reasons but only one participant provided a response: The time the service was available was too late in the afternoon. Chart 11 below illustrates the reasons why parents had difficulty in contacting or receiving a service or resource that was referred to them by Head Start staff.
CHART 11: Number of parents who provided a reason why their referral was difficult to contact or receive
CCRC’s Head Start Parents Page | 18 December 2014