Effective as of October 1, 2023 (“Effective Date”).
Welcome to www.ccrcca.org, (“Site”), owned and operated by Child Care Resource Center, Inc. (“CCRC”, “us”, “we”, “our”), a California nonprofit corporation. CCRC provides individuals and families various resources and programs to help them find child care, development, and education services for their children as well as helps connect parents to child care providers (collectively, “Services”). We take your privacy seriously and comply with applicable law and regulations regarding personal information collected from users of the Site (“user(s), “you”, “yourself”, “your”).
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Site and Services.
CCRC uses the collected data to:
- provide and maintain our Site and Services,
- notify you about changes to our Site and Services,
- allow you to participate in interactive features of our Site and Services when you choose to do so,
- provide customer support,
- gather analysis or valuable information so that we can improve our Site and Services,
- monitor the usage of our Site and Services,
- detect, prevent and address technical issues, and/or
- provide you with news, special offers, donation opportunities, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.
Types of Data Collected
While using the Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information includes, but is not limited to:
- Email address,
- First name and last name,
- Child care requirement metrics,
- Case numbers,
- Phone number,
- Full address (including, but not limited to, State, County, ZIP/Postal code, City),
- Transaction information if you make a donation or purchase, and
- Live Chat conversations.
We also collect information when you use the Site relating to your web site browser, network, device, and other similar information (“usage data”). This information is collected to ensure you have a consistent experience when using our Site and Services, to ensure our content is displayed properly, and to improve the overall quality of our Site and Services. When serving ads, this information is also used to ensure advertisements are properly displayed and served to you. Usage data collected related to your browser, network, and device information includes:
- Device ID,
- Operating System,
- Query Terms,
- Browser Type,
- Browser Version,
- Network Type,
- IP Address, and/or
- Other similar information.
We do not use precise geolocation unless you give us permission to do so. However, we and our service providers use and store information about your location to provide features of our Site, improve and customize our Site and Services, and to provide you with marketing and advertisements we believe would be relevant to you.
You can enable or disable location services when you use our Site at any time through your device and browser settings.
Additional Information Collected
Child Care Referrals
NoHo Parent or Provider Portal
Please note, our Live Chat service provider may change at any time. You should check this policy from time to time for updated Live Chat service provider information.
Tracking & Cookies
Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are pixels, beacons, tags, and scripts to collect and track information, and to improve and analyze our Site and Services.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate the Site.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to display advertisements that may be relevant to you and your interests.
Videos on our Site
How Your Information is Shared
Trusted Third-Party Service Providers
We employ trusted third-party companies and individuals (“service providers”), in compliance with applicable law, to facilitate our Site and some of our Services, to provide the Site and Services on our behalf, to perform Site-related services, and for marketing or analytics purposes.
These third-parties have access to your personal information only to perform these tasks on our behalf, and are obligated not to disclose or use it for any other purpose.
We use third-party service providers to process your donation information. These providers are obligated to keep your information confidential, and can only use your information for reasons necessary or related to carrying out the task or perform their services. These third-parties provide us with transaction amounts and details such as name and address, but do not share your credit card information with us. We then use that information for our own internal processes listed at the beginning of this policy, including reaching out to you for upcoming donation opportunities. If you would like to be removed from our communications, including donation or contribution opportunities, please email us at [email protected] or call us at 1-866-67-4KIDS.
At the time of your donation, you have the option to make your donation anonymous. If you chose not to make your donation anonymous, we will publish your name in our annual report(s) to show our gratitude and thanks.
We use Google Analytics to monitor and analyze the use of the Site. Google Analytics is a web analytics tool and website offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Site. This data is shared with other Google websites. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.
Google Ads’ remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising, and customize the Google Display Network ads, by visiting the Google Ads Settings page: http://www.google.com/settings/ads.
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.
Facebook’s remarketing service is provided by Meta Platforms Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/109378269482053/?helpref=hc_fnav.
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217.
For more information on the privacy practices of Facebook, please read Facebook’s Data Policy: https://www.facebook.com/privacy/explanation.
Other Social Media
From time to time, we may also provide ads via Twitter, LinkedIn, or other social media platforms. You can control your ad preferences by logging in to the respective service and adjusting your ad settings.
For information about how to access your ad preferences on Twitter, follow this link: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads.
For information on how to access your ad preferences on LinkedIn, follow this link: https://www.linkedin.com/mypreferences/d/categories/ads.
From time to time, we may provide paid products and/or services within the Site. We also accept donations on the Site. We use third-party services for payment and donation processing (e.g. payment processors). Information collected and stored by us when you make a donation or purchase includes your full name, email address, address, and donation or purchase amount.
Disclosure of Law Enforcement
Under certain circumstances, CCRC may be required to disclose your personal information by law or in response to valid requests by public authorities (e.g. a court or a government agency).
CCRC may disclose your personal information in the good faith belief that such action is necessary to:
- Comply with a legal obligation,
- Protect and defend the rights or property of CCRC,
- Prevent or investigate possible wrongdoing in connection with the Site or Services,
- Protect the personal safety of users of the Site or Services or the public, and/or
- Protect against legal liability.
Retention of Data
CCRC will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your personal information may be transferred to — and maintained on — computers located outside of your state, county, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
The personal information we collect is stored and/or processed in the United States, or where we or our partners, affiliates, and third-party providers maintain facilities.
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, like using a secured connection through HTTPS using 256-bit encryption technology, we cannot guarantee its absolute security.
“Do Not Track” or other Opt-Out Preference Signals
We do not support Do Not Track (“DNT”) or other such opt-out preference signals. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. You can control your cookie technology settings through your browser or device settings. For more information, refer the Tracking & Cookies section of this policy.
Links to Other Sites
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Personal data collected by CCRC is provided by the parents of children who may be under the age of thirteen (13). CCRC does not knowingly collect information directly from children under thirteen (13) years of age.
Additional Disclosures for California Compliance
Under California’s “Shine the Light” law, California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to third-party organizations for their direct marketing purposes.
To make such a request, please contact us via email at [email protected] with “Shine the Light Law Request” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we disclosed to other organizations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.