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Operational Strategies Team

Professional Experience, Dedication and Commitment

The executive staff of the Child Care Resource Center (CCRC) is charged with overseeing programs, infrastructure, human resources, finances, and communication for the agency. Combined, this six member executive team brings over 120 years of professional experience and commitment to CCRC. The team is dedicated to providing children and families access to quality child care, family support, economic development, and community education.

For more information regarding Child Care Resource Center, call (818) 717-1000 or contact us.

Michael Olenick, Ph.D.

Michael Olenick, Ph.D.

President &
Chief Executive Officer

Dr. Michael Olenick has been the President and CEO for CCRC since 2003. He oversees all programs, projects, and services provided to over 50,000 children and families each month in a service area spanning 22,500 square miles. He is responsible for managing 1,000 staff and a $500 million budget. For more than three decades, Michael has served on numerous boards and committees at the county, state and national level. He is a past president of both Child Care Aware of America and the California Child Care Resource & Referral Network (CCRRN). He was a Governor’s appointee to the California State Advisory Council on Early Learning and Care and an appointee on the Speaker of the Assembly’s Blue Ribbon Commission on Early Childhood Education. Michael has been the chair of the Child Care Alliance for two years and serves on CA Child Welfare Commission in addition to serving on the Board of Directors of Zero to Three, the nation’s premier voice for babies.


Prior to coming to CCRC, Michael spent 14 years as Senior Vice President of the California Community College Foundation where he developed child, youth and family development education programs. He also served as the Chief of Emancipation Services for the Los Angeles County Department of Children and Family Services (LADCFS).

He obtained his BA from the University of Illinois and a Master’s Degree from the Erikson Institute. After receiving his Master’s Degree, Michael taught for several years at the Chicago Child Care Society in Hyde Park, Illinois. He received his Ph.D. from UCLA writing his dissertation on, “The Relationship between Child Care Quality and Selected Social Policy Variables.” He taught child care policy at the university level and served as public policy instructor for the California Association for the Education of Young Children Leadership Program. Michael has been named for the fifth year in a row one of the 200 most influential people in the San Fernando Valley by the San Fernando Valley Business Journal.

Denise Trinh

Denise Trinh

Vice President &
Chief Financial Officer

Denise Trinh oversees all segments and functions of the Finance Division, including financial reporting, general accounting, and purchasing. As a member of CCRC’s leadership team, she contributes to the overall organizational planning, policy development, and implementation.

Denise brings over 15 years of nonprofit accounting and tax experience. Before joining CCRC, she served as Controller for the California Community Foundation, a national leading community foundation that stewards more than $1 billion in assets for their donors. She also worked in public accounting for a regional firm that specialized in audits of and tax services for nonprofits. She is a Certified Public Accountant, holds a BA from the UCLA, and is a member of the AICPA and the California Society of CPAs.

Roger Gagnon

Roger Gagnon

Vice President &
Chief Administrative Officer

Roger leads CCRC’s Infrastructure Support Services Division and is responsible for all corporate Technology and Facility operations.   He is responsible for proactive customer service and responsive support for over 1000 staff member in 30+ geographically separated locations across Los Angeles and San Bernardino Counties.  As Chief Information Office (CIO) and VP of these mission critical operations, Roger is responsible for leading his expert team of skilled professionals with 24×7 secure data center operations, voice/video/network/data services, and facility/real estate operations.   Delivering comprehensive project management with a diverse portfolio, he provides the required strategic vision, direction and financial planning for many on-going and future initiatives reaching across all business functions.

As a 24-year Air Force Officer veteran and post-military business operations and business development leader, Roger brings operations management expertise to CCRC with over 20 years of Information Technology operations and over 15 years of senior-level program management and business operations experience.   He holds a Bachelor of Science in Computer Science, a Master of Science in Computer Business Information Systems, and maintains a Project Management Professional (PMP) certification.  Roger is also a member of the exclusive Southern California Society of Information Managers, an invitation only CIO/CTO regional leadership group

Donna Sneeringer

Donna Sneeringer

Vice President &
Chief Strategy Officer

Donna Sneeringer is now the Chief Strategy Officer for the Child Care Resource Center (CCRC) after being Director of Government Relations, a position she has held since 2013. As part of her role at CCRC she provides Government Relations support to both the Child Care Alliance of Los Angeles and the California State Head Start Association.

Ms. Sneeringer began her career at CCRC in 1992 and through her initial seven-year tenure developed her knowledge of subsidized child care programs, child care resource and referral and quality early childhood program and workforce development. Between 1999 and 2011, Ms. Sneeringer worked in Sacramento at Child Action, Inc. first as their Child Care Resource and Referral Manager focused on program development, personnel management and community relations and then as Public Affairs Manager focusing on local, state and federal public policy issues, contract management, fund development, agency communications and media relations.

Ms. Sneeringer holds a Masters Degree in Public Administration and Graduate Certificate in Political Management from the University of Southern California, and a Bachelors Degree in Child Development from California State University, Northridge.

In addition, she currently serves as Commissioner on the First 5 Sacramento Commission.

Lisseth Zouhbi

Lisseth Zouhbi

Vice President &
Chief Human Resources Officer

Lisseth Zouhbi joined Child Care Resource Center in 2022 as the Chief Human Resources Officer. In this role, Lisseth manages workplace policy, employee relations and benefits for 1,000 staff members. Prior to her arrival at CCRC, Ms. Zouhbi oversaw human resources at a global hospitality company based in Long Beach. Her resume showcases her expertise in recruiting and candidate sourcing, guiding management on staffing strategy, building HR organizations from the ground up, administering employee benefits programs and much more.

She holds a Bachelor of Arts degree in international business management. A California State University graduate, Ms. Zouhbi six human resources certificates and is a Vice President for Los Angeles Hospitality Human Resources Association (LAHHRA), and member of both the Society for Human Resources Management (SHRM) and Professional in Human Resources Association (PIHRA).

Ms. Zouhbi is bilingual in Spanish and has experience working with associates stationed in various places around the world. As an executive level leader of human resources for more than a decade, Ms. Zouhbi is a skilled people manager who brings a strong emotional intelligence to the practice of employee communication, retention, recruiting, development and operations.

Jose Ramos, Jr., MSW, MBA

Jose Ramos, Jr., MSW, MBA

Vice President &
Chief Program Officer

Jose Ramos brings to Child Care Resource Center a storied career in child well-being. Mr. Ramos took on the role of Chief Program Officer in 2022. For the seven years leading up to accepting the position at CCRC, he served as Senior Director of the Child Welfare Prevention Department at the Children’s Bureau of Southern California. There, he led and supported his team in administering 20 programs in Los Angeles and Orange Counties that served 10,000 children in 2019-2020. In addition to supporting the organization’s strategic vision, Mr. Ramos grew sustainable child welfare programs and co-led the Diversity, Equity, Inclusion and Trauma Informed initiatives.

His earlier professional experience includes Children’s Bureau of Southern California, where he served as Director of Metro Region for 10 years, and the Children’s Bureau of Southern California, where for eight years he was the director of Oakwood Family Center. Mr. Ramos holds a Masters of Business Administration from California State University of Monterey Bay, a Masters of Social Work, California State University of Long Beach, and a Bachelor of Science in Major in Social Work from California State University of L.A. He’s a board member of the National Association of Social Work (NASW), Family Resource Center, and Value Charter Schools. He serves on the Child Welfare Prevention Committee for the California Alliance, acts as an Early Head Start Policy Council Board Member for Home Safe, and a Project Answer Benefiting Children (ABC) Governance Board Member. He’s also affiliated with the Association of Community Human Service Agencies and C.A. Citizens Review Council.

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